Since mid-April, two elected officials, Bernard Rouquette and Gabrielle Castagné Bardi, have been managing the Allô Mairie (Hello City Hall) service, a mayoral campaign promise now realized. This initiative aims to facilitate the reporting of information and requests from the residents of Gaillac.
To report an incident or submit a request, Gaillac residents have several options: the dedicated online form, the City Hall reception, or direct contact with the two designated elected officials. Since early August, a dedicated mobile number, 06 74 08 24 60, further simplifies these exchanges.
Although still in its trial phase, the service has already addressed over 100 requests. These come from citizens directly contacting the officials, from other municipal councilors relaying concerns heard in the community, or from the Mayor himself, who often receives initial requests.
The requests cover a wide range of topics, including technical services, municipal police, and urban planning. The elected officials consult the relevant agents, check if similar situations have been handled before, and seek appropriate solutions. Users are frequently re-contacted to be informed of the request's progress, and officials may visit the site to assess the situation directly.
Even when requests fall outside the City Hall's direct responsibilities, Bernard Rouquette and Gabrielle Castagné Bardi ensure a response is provided, aiming to never leave residents without an interlocutor for their concerns.
