Families have received an email from the Youth and Children's service containing a link to activate their account on the new platform. To access it, each family must create an account, verify their personal and family information, and then submit the requested supporting documents. A step-by-step guide is available to assist users with these stages.
Until November 11, 2026 inclusive, families must activate their account and update their file. Once the information has been verified and validated by the Youth and Children's service, a confirmation email will be sent.
Starting Monday, November 16, 2026, online reservations for December will open, but only for families with a complete, up-to-date, and validated file.
A practical step-by-step guide is available to help users get acquainted with this new tool and guide them through activating their account and completing their family file.
